Free Shipping is only available to the following European countries: Austria, Belgium, Bulgaria, Czech Republic, Switzerland, Denmark, Germany, Estonia, Spain, France, Hungary, Italy, Latvia, Luxembourg, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia.

Delivery fees will not be applied to orders with a total basket value of €2900 or more excluding VAT and delivered within the above qualifying European countries. 

Exclusions:

• Where total basket value is less than €2900 ex. VAT
• Orders delivered to locations outside Europe
• Orders delivered to European countries that are not in the list above

Delivery and Returns Information

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.

No goods delivered to you which are in accordance with the agreement will be accepted for return by us without our prior written approval and on terms to be determined at our absolute discretion. If we agree to accept any such goods for return, they must be returned by you to us carriage-paid and in the original packaging.

Our returns policy is flexible, but we ask that items being returned are done so within 21 days of receipt. Please email us at [email protected] with your Order ID number and the reason for your return.

Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can contact us with any queries about all of our products.

If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.

Warranties

All the products we sell are covered by a manufacturers warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 24 months, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Penn Elcom contact us first. Returned items with a warranty or repair issue should be clean and you will have to cover the postage cost back to Penn Elcom.

Returns Address

Returns Dept.
Penn Elcom GMBH
Groenlandstr. 2
46446 Emmerich Am Rhein
Germany

Phone: 00800-55566600

Email: [email protected]