Help Center
![FAQ-icon-delivery-2.jpg](https://www.penn-elcom.com/media/amasty/faq/category/FAQ-icon-delivery-2.jpg)
Shipping & Delivery Questions
Hi,
About "Penn Elcom Full Hole Rack Strip 12U R0883-12"...
i need to know the max length in mm of this rack strip and the delivery time in Italy (Rome)
thanks a lot
Andrea
The maximum length is 2000mm which is 45U. Delivery to Rome would be approx. 3 days.
Thanks,
Penn Elcom
can this be cut in half for convenient shipping ?
We do offer this service. Please e-mail your request to [email protected] and we will arrange for the order to be actioned accordingly
Many Thanks
Penn Elcom
Hi, Are these fully assembled as shown or delivered flat pack.
Thank you for the question. Our R5066 19 inch server cabinets are delivered assembled.
Hi, Whats is the shipping weight for one of these Apple TV shelf's?
Thank you for your enquiry,
The shipping weight of these units is 3.5kg / 7.2Lbs
King Regards
Penn Elcom
Do you have 24 of this product in stock?
What is the delivery date to Perth. Western Australia?
Thank you for the question. This H7151Z handle is a stock item for our Melbourne warehouse.
Cuantos días tarda el envío ?
Thank you for your enquiry,
Goods will be dispatched within 48hrs shipping time depends on your location, to obtain a accurate shipping time please call our office.
Kind Regards
Penn Elcom
![FAQ-icon-common-2.jpg](https://www.penn-elcom.com/media/amasty/faq/category/FAQ-icon-common-2.jpg)
Common Questions
Are there AutoCad files available to download?
Thank for your enquiry regarding the R1267/2UK,
Yes they can be viewed / downloaded here - https://www.3dcontentcentral.com/download-model.aspx?catalogid=6237&id=942429
Regards
Penn Elcom
You have the finish of this item as 'Pennbrte' what is this?
Thank you for your enquiry,
Please email us at [email protected] and we can provide the relevant information
Kind regards
Penn Elcom
Are these supplied as a pair of hinges please?
Thank you for your enquiry,
These P3050 hinges are sold be unit, as what's in the image, single sided.
Kind Regards
Penn Elcom
What’s the difference between R4066-37UK and the R4066-V-37UK
Thank you for your enquiry,
The V means vented so the front door is perforated to allow more air flow
Kind Regards
Penn Elcom
Hi, does R6618V-1032 come fully assembled or as a flat pack?
Thank you for your enquiry,
Yes this comes fully assembled
Kind Regards
Penn Elcom
Hi,
Could you provide a CAD for W2060Z, as we plan to integrate it on a 3D model.
Thank you for your enquiry,
Yes you this can be found here - https://www.3dcontentcentral.com/download-model.aspx?catalogid=6237&id=1025395
Kind Regards
Penn Elcom
![FAQ-icon-racking-1.jpg](https://www.penn-elcom.com/media/amasty/faq/category/FAQ-icon-racking-1.jpg)
19 Inch Racking Questions
Hello,
I'd need to know the exact length in mm of the whole 14U strip please (R0863/2MM-14) .
Thanks and regards,
Michael
Hi Michael,
14U = 622.30mm
Thanks
Rob
Hi what is the depth of the shelf?
Also if you have the length of the sides that the metal is 2U, before it starts on the angle down toward the back that would be great
James
The depth of this shelf is 251mm / 9.88". The height of the metal before the angle is 88.10mm / 3.46".
Could you tell me the diameter of the holes in this panel?
The diameter of the holes in this panel are 13mm.
Can you tell me what material the rear and sides of the project boxes are made from?
Thanks.
The sides and the rear of the project box are made from 1.2mm (.04") steel
What is the actual inside dimensions of the sliding shelf? The area where a component would reside and be mounted to the fixing slots,
The inside dimensions of the R1290 is 16.34" / 415mm.
How deep is this backbox?
Deep of backbox is : 80mm / 3.15”
![FAQ-icon-case-hardware-1.jpg](https://www.penn-elcom.com/media/amasty/faq/category/FAQ-icon-case-hardware-1.jpg)
Case Hardware Questions
How thick is the carpet? Thank You!
The thickness of this carpet is 3mm
Is it possible to order this dish custom punched? I would need it to accomodate 2x Neutrik D and 2x Neutrik G series cutouts and would be looking to purchase a quantity of 8 in total.
Yes it is possible, you can actually fit a maximum combination of 6 "D" or "G" series connectors.
Do you have this available in black. I think the code was H7165Z
Yes we do have this product available in black. It is not shown on the website currently, but we can accept orders via the phone for this product. The product ID for black is: H7165K
Is this available in the 1" offset? Part number L924/527/CL
Thanks!
we have now made part number L924/527/CL available online. thanks
Hi folks - the site shows three different colours. How can I select the middle (tan) handle ?
Hi thank you for your enquiry the H1007 Tan option is currently not listed on the website unfortunately this will be uploaded shortly.
Is this the C1568 corner?
This is the C1539 corner not the C1568 which is not currently available through Penn Elcom Online. They are very similar products.
![FAQ-icon-custom-2.jpg](https://www.penn-elcom.com/media/amasty/faq/category/FAQ-icon-custom-2.jpg)
Custom Manufacturing Questions
Is it possible to order this dish custom punched? I would need it to accomodate 2x Neutrik D and 2x Neutrik G series cutouts and would be looking to purchase a quantity of 8 in total.
Yes it is possible, you can actually fit a maximum combination of 6 "D" or "G" series connectors.
Hello,
We are interested in getting some Laser Etched 1u Rack Panels. What file formate do you need for the drawing?
Thanks
Hi,
We require the format to either be an .EPS file or a Hi-Res .JPEG.
Thanks
How do we go about ordering laser etched panels? do you have an artwork format or do you do the artwork for us?
We require a .EPS file or a Hi-Res .Jpeg - please process the order through the website and we will contact you to arrange the files and design layout
Hi, is CONC7MXX a full cable? Or just the connector? How long is the cable? Thanks, Ash
Hi, this is just the connector we can make a custom lead with these connectors, if you are interested please contact us at [email protected].
Hi, could we get it with black anodization?
unfortunately we do not offer anodizing, we could offer in a powder coated black but this would be restrictive depending on the length of the extrusion.
Please e-mail [email protected] if you wish to proceed with powder coated black
Can a rack shelf be made to incorporate a standard UK 2 gang back box for mounting 2 gang face/wall plates?
Hi
Yes we can offer custom designs for this product please e-mail us at [email protected] to discuss this further
Many Thanks
Penn Elcom
![FAQ-icon-compat-1.jpg](https://www.penn-elcom.com/media/amasty/faq/category/FAQ-icon-compat-1.jpg)
Compatibility Questions
Is it possible to order this dish custom punched? I would need it to accomodate 2x Neutrik D and 2x Neutrik G series cutouts and would be looking to purchase a quantity of 8 in total.
Yes it is possible, you can actually fit a maximum combination of 6 "D" or "G" series connectors.
Is this the product M204312 (35mm / 1.38" Steel tube for Speaker Cabinets with M20 thread)? Just making sure because the picture associated with it is the M1557/M20 and not the M204312.
Thanks
Dear Customer,
Thank you for your question and now we have updated product with correct images.
Can 1/4", powercon, ethercon, MIDI and USB jacks be installed on this R1269/1UK/12 panel as well, or is it only compatible with XLR and speakon jacks?
thanks!
The R1269/1UK/12 is designed to be used with the Neutrik D-series range of chassis connectors. If you use the Neutrik ethercon, midi and USB then this is suitable.
Hi,
Could you recommend a 6u rack that this shelf can be used with that you sell?
kind regards
Bal
Yes, the R8500 would fit this shelf
How tall is the R2020-28U? and how much height would castors add to this frame? will all shelves be compatible with this rack?
Hi
The R2020-28u is a total of 1287mm (50.669") the castors add 76mm giving a total of 1363mm.
All our shelves under 500mm are compatible with this rack.
many thanks
PennElcomOnline
Hello
Please confirm if this is suitable for use with a rack using the R8210/20 base unit (and R0883). The rack depth is 20" but it is not clear from
the drawing of the smallest support i.e. R0855K that the length of the support is that of the rack depth.
Regards
Unfortunately this product is not suitable.
The product you want for the R8210/20 is R884016