Help Center
Account Help
Do I need an account to make an online order?
No, you do not need to have an account with us to place an order, but there are so many benefits to registering and creating an account including access to multiple saved addresses, easily view past orders and invoices, faster checkout with saved payment options and...
How do I create an account?
It is simple to create an account at Penn Elcom! Visit our Create New Customer Account page and follow the onscreen instructions...
Where can I update my account information such as email address or password?
When logged in, click on the person icon to open your Account Dashboard. From there, scroll down and click on Account Information (or this link when logged in). Under the Edit Account Information page, you can click on the options to change your email, password or request to allow remote shopping assistance...
I have forgotten my password. How do I reset it?
Go to the Customer Login page, and click on ‘Forgot Your Password?’
Enter your email address and press ‘Reset My Password’
You will receive an email confirming your password reset request. You will need to click on the ‘Set a New Password’ button in this email to create a new password...
I have forgotten the email address I used for my account. How can I find out which one I need to log in?
Please get in touch with our team and they will be able to help you.
Can I add additional users to my account?
At present, it is not possible to add additional users to our standard accounts. Each user must register their own account.
However, our Company Accounts allow for multiple users - please contact us to find out more about our Company Accounts and if you are eligible.
Website Help
I am stuck on a loading screen. What should I do?
If your browser is not loading, we recommend firstly trying to reload/refresh the page. If that does not work, we recommend clearing the cache and cookies, and then restarting the browser. If this still doesn't resolve the issue, please try a different browser...
How can I access and manage my cookie settings?
You can change your Cookie settings at any time by scrolling down to the footer of our website and clicking on 'Cookie Settings'.
How can I contact customer services?
Visit our dedicated contact page to explore all of the ways you can get in touch with us. There are numerous ways to contact our expert and friendly team inlcuding Email, Telephone and...
How can I keep updated on the latest product releases and news?
You can sign up for our newsletter here where you will be first in line to hear about all of our company news, product launches, promotions and more. You can also follow us on Facebook, Instagram, LinkedIn, Twitter, YouTube and TikTok
Where can I find a 3D drawing or CAD file for a product?
Navigate to the 'Technical Information' tab on the product page. If a 3D drawing is available for that specific product, you will see a link called 'View 3D Drawing"...
Why can't I add a product to the cart?
Our website houses our full range of products, including made to order items and products with longer lead times. You can easily switch between our full catalogue and items available to buy online by simply clicking the option you want from the filter at the top of any category page...
Common Questions
I have forgotten my password. How do I reset it?
Go to the Customer Login page, and click on ‘Forgot Your Password?’
Enter your email address and press ‘Reset My Password’
You will receive an email confirming your password reset request. You will need to click on the ‘Set a New Password’ button in this email to create a new password...
How can I contact customer services?
Visit our dedicated contact page to explore all of the ways you can get in touch with us. There are numerous ways to contact our expert and friendly team inlcuding Email, Telephone and...
Where can I find a 3D drawing or CAD file for a product?
Navigate to the 'Technical Information' tab on the product page. If a 3D drawing is available for that specific product, you will see a link called 'View 3D Drawing"...
Why can't I add a product to the cart?
Our website houses our full range of products, including made to order items and products with longer lead times. You can easily switch between our full catalogue and items available to buy online by simply clicking the option you want from the filter at the top of any category page...
What custom manufacturing services do you provide?
Popular custom metalwork includes; speaker grilles and hardware, brackets, stage boxes, rack cabinets and accessories. Our manufacturing capabilities also consists of laser cutting, CNC punching, die casting, press brakes, powder coating, UV printing and laser etching...
Parcel Box Questions
What is the maximum size parcel PBX1 can take?
Thank you for your question. we have now updated the description to show this information. the parcel box can take parcels that are:
420 x 240 x 360mm (16.5 x 9.4 x 14.2in)
Does the PBX2 come with a wall mounting feature or anyway to screw it to a wall or the floor?
Thank you for your enquiry,
The PBX models come with a wall bracket kit and a floor mounting kit to help to secure it against unwanted removal, knocks and strong weather
Kind Regards
PennElcomOnline
What are the dimensions of the Parcel Box Delivery Placard PBXWPB? And can it be fixed to the front of the Parcel box?
Thank you for your enquiry,
The PBXWPB Placard is 140mm / 5.51" x 210mm / 8.26". We would not recommend fitting this to the parcel box, it is intended to be fixed to a Wall or Fence.
Regards
Penn Elcom
What is the parcel box is made of?
Thank you for your enquiry,
This unit is made of Mild Steel. We do offer other materials but this is by request only. If you are interested in an alternative material please email our office at [email protected]
Regards
Penn Elcom
1) Can it be fixed to a wall (I am not sure the base we have will take the fixings)
2) Is there any cushioning so that a box of wine, for example, can be safely added?
Thank you for your enquiry,
Yes it can be fix to a wall, It comes with a fixing get. The unit comes wrapped in an "air wrap" systems, We suggest the top cover of the unit is placed in the base to allow soft landing of heavy goods.
Regards
...
Received my PBX2GR Large Parcel Box and I am very pleased with it, thank you. I would just like to know if I can purchase some spare keys please?
Thank you for your enquiry,
No problem, Please email us at [email protected] confirming your order number and we will organise some keys for you
Kind Regards
Penn Elcom
19 Inch Racking Questions
Hello,
I'd need to know the exact length in mm of the whole 14U strip please (R0863/2MM-14) .
Thanks and regards,
Michael
Hi Michael,
14U = 622.30mm
Thanks
Rob
Hi what is the depth of the shelf?
Also if you have the length of the sides that the metal is 2U, before it starts on the angle down toward the back that would be great
James
The depth of this shelf is 251mm / 9.88". The height of the metal before the angle is 88.10mm / 3.46".
Could you tell me the diameter of the holes in this panel?
The diameter of the holes in this panel are 13mm.
Can you tell me what material the rear and sides of the project boxes are made from?
Thanks.
The sides and the rear of the project box are made from 1.2mm (.04") steel
What is the actual inside dimensions of the sliding shelf? The area where a component would reside and be mounted to the fixing slots,
The inside dimensions of the R1290 is 16.34" / 415mm.
How deep is this backbox?
Deep of backbox is : 80mm / 3.15”
Case Hardware Questions
How thick is the carpet? Thank You!
The thickness of this carpet is 3mm
Is it possible to order this dish custom punched? I would need it to accomodate 2x Neutrik D and 2x Neutrik G series cutouts and would be looking to purchase a quantity of 8 in total.
Yes it is possible, you can actually fit a maximum combination of 6 "D" or "G" series connectors.
Do you have this available in black. I think the code was H7165Z
Yes we do have this product available in black. It is not shown on the website currently, but we can accept orders via the phone for this product. The product ID for black is: H7165K
Is this available in the 1" offset? Part number L924/527/CL
Thanks!
we have now made part number L924/527/CL available online. thanks
Hi folks - the site shows three different colours. How can I select the middle (tan) handle ?
Hi thank you for your enquiry the H1007 Tan option is currently not listed on the website unfortunately this will be uploaded shortly.
Is this the C1568 corner?
This is the C1539 corner not the C1568 which is not currently available through Penn Elcom Online. They are very similar products.